Refund Policy
Understanding your rights and our commitment to fair refund procedures at zaruvonethiqe
At zaruvonethiqe, we understand that circumstances change and financial decisions sometimes need to be reconsidered. Our refund policy has been designed with fairness and transparency in mind, ensuring that both our learners and our educational commitments are protected.
Eligibility Requirements
Refund eligibility depends on several factors including enrollment date, course completion percentage, and specific circumstances. Students must demonstrate valid reasons for withdrawal and meet our documented criteria.
Processing Timeframes
Standard refund processing takes 10-15 business days from approval. Bank transfers may require additional time depending on your financial institution. We provide tracking information for all refund requests.
Refund Process Steps
Submit Written Request
Send your refund request to info@zaruvonethiqe.com with your full name, enrollment details, and reason for withdrawal. Include any supporting documentation that validates your circumstances.
Review and Assessment
Our team reviews your request within 3-5 business days, checking eligibility criteria and calculating applicable refund amounts based on course progress and timing.
Decision Notification
You'll receive written confirmation of our decision, including detailed breakdown of any approved refund amount and expected processing timeline.
Payment Processing
Approved refunds are processed back to your original payment method. Bank transfers and card refunds follow different timelines depending on your provider.
Critical Timing Information
Refund amounts decrease based on course completion percentage. Full refunds are only available within the first 14 days of enrollment with less than 10% course completion. After 30% completion, refunds may not be available except in exceptional circumstances.
Non-Refundable Items
Certain fees and services are non-refundable, including application processing fees, certification costs, and third-party software licenses. Digital downloads and completed course modules cannot be returned once accessed.
Special Circumstances
We recognize that unexpected life events can impact your ability to complete coursework. Medical emergencies, family crises, and significant financial hardship are considered on a case-by-case basis. Documentation requirements apply for all exceptional refund requests.
Military deployment and job relocation may qualify for extended refund consideration. International students facing visa issues receive special consideration under our educational fairness guidelines.
Questions About Refunds?
Contact our student support team at info@zaruvonethiqe.com or call +447843225702
Office: 144 Commercial Road, Portsmouth PO1 1DD, United Kingdom
Support hours: Monday-Friday, 9:00 AM - 5:00 PM GMT